Troubleshooting Reports

Usually you can make any necessary corrections in your school's SIS to correct errors found in reports. The Troubleshooting Version of the report will guide you to what is causing inaccuracies.


FACTS SIS Users — Be sure to initiate a new DataRollup import after making the changes to correct errors. You will need to wait for the file to process before the changes are reflected in the reports.

See the information here for how to initiate an import manually.


Jupiter Users — Your data syncs every night, however, you can send an import anytime you have a data change. Setup | Import/Export| Data Rollup | Submit to Data Rollup

The Troubleshooting version is located below the link to download the each report.

Secure Files // Errors